Terms and Conditions HOTEL BERGGENERAL TERMS AND CONDITIONS OF HOTEL BERG Ltd. INCLUDING claims procedure, OPERATING RULES 1.1 Terms and conditions are valid for all stays at Berg & Services Ltd. and the Customer shall be governed by the provisions of Act No. 159/99 Coll. and the Civil Code, as amended, and is further regulated by these General Terms and Conditions (the SPC). 1.2 These Terms and Conditions are an integral part of every customer's Travel Contract. Terms and conditions of the customer are always placed at the reception and indoor hotel desks. The customer is therefore governed always and fundamentally General terms and conditions located at the reception desk and a hotel. If these Terms and Conditions are located elsewhere (eg in the price list on the Internet, on a separate sheet, etc.), for information only, though faithfully copied version of the customer's contract. Second CONTRACTUAL RELATIONSHIP 2.1 For each accommodation and common areas, and their equipment is shown in the catalog, on the website or in other promotional materials HOTEL BERG, Ltd. paragraph equipment with which may occur during the season changes, in the sense that some parts of the use of degraded and gradually changed. Because they are mostly minor changes with no major impact on the quality of stay, this fact does not establish the reason for the client to claim in order to obtain financial compensation. 2.2 On the tour, the customer in at the HOTEL BERG Ltd., or through the website, or from business representatives who have contracted with hotels BERG Ltd. Agency contract. 2.3 The contractual relationship between HOTEL BERG Ltd. and the customer arises from the customer (or his legal representative, or. entity which is established by written power of attorney) duly completed and signed draft contract and its Accommodation confirmation by HOTEL BERG Ltd. 2.4 proves a voucher is issued on the basis of on-line ordering system, which had been sent to the deposit paid. 2.5 Customer agrees that the price of the tour in the travel contract, voucher, or unless otherwise agreed, according to the valid price list of the hotel's credit card to pay a deposit before the implementation of the provision of services. Customer understands and consents to the price it paid services, promptly paid in cash accounts HOTEL BERG Ltd. 2.6 Obligation to binding reservations - booking of tour services ordered by the customer is acquired when adopting a properly completed and signed Travel Contract, as well as proper completing and submitting an electronic application form, which is available to the customer on the website http://www.hotelberg.cz who has the same character a completed and signed contract. By sending customer electronic application form for accommodation in Hotel Berg Ltd. hereby gives customers also note that prior to submitting an electronic application acquainted with the General terms and conditions HOTEL BERG Ltd. (VSP are also posted on the same website - see above) and agrees and acknowledges that these Terms and Conditions are an integral part of the customer sent an electronic application for accommodation. This signature customer gives consent to to pay a deposit of min. 10%% of the price of the tour, the Last Minute 100% of the tour price The date of payment of the tour is the day when prices for contract services credited to the account at the Berg sr o ... No customer receives full payment of the voucher and the necessary materials and instructions that are necessary for the onset of the accommodation. Hotel Berg is entitled to cancel (withdraw from the contract). Payment is made in cash at the HOTEL BERG deposit or bank transfer. Customer hereby acknowledges that these are all possible methods of payment. Third PEOPLE 3.1 Persons 15 to 18 years old can take part in the tour with the consent of the legal guardian over 18 years, or in his company. Children under 15 may only participate in the trip accompanied by a person 18 years or older. Every person is housed must show a valid ID card. 4th PRICE, ORDER 4.1 Prices for accommodation in individual seasons and an optional list of services and loans is www.hotelberg.cz, How to order more than 1 piece of room: a) the intermediary (travel agent or agency, the client asking for more rooms) by email request to make room, date and number of clients b) in the case give you the option to satisfy demand email asking you to pay 30% deposit (50%, 100%) and block the rooms for up to 5 days (maturity backup is 3 days) c) If there is a payment to our account, will receive binding confirmation - voucher (with a copy to the agent). d) If the deposit does not arrive, after 5 days they offer to other clients e) If payment does not arrive late room is available in this price category, the amount will be returned (after deduction of the amount for the administration of payments to abroad) f) Supplement for accommodation will be made on site with the client by subtracting the deposit paid. 5th Agreed service 5.1 Changes and variations of individual services from the agreed content of the travel contract are permitted where necessary. 5.2 The information in the catalog, but also in the price list, may arise during the season change. Eg. influence of newly initiated construction activities (eg neighboring building, new or repaired roads, repair pool), the influence of natural forces (eg on the beach or in the vicinity), the influence of entertainment activities (discos), etc., may have some photos in the catalog fully correspond to the real situation, which was at the time taking photos. Likewise, at the price list, it is an integral part of the catalog, some items recorded price discrepancy from current prices, it can occur independently and without influence 3.5 Any discount hotel accommodation announced BERG Ltd. Travel the date of signature of the contract or on-line booking with the customer, the customer does not create a new right, that discounted price. 5.4 If the customer fails to accommodation services, or misses the first day, or is disqualified during accommodation, the Hotel Berg is entitled to full payment for accommodation and services ordered. 5.5 In the event that the customer during arbitrarily cancels part of the stay or does not use any of the paid services will not be entitled to financial compensation for unused services. 5.6 Delivery of travel documents is agreed with the customer when booking accommodation. 6th TERM OF APPOINTMENT 6.1 Length of stay is determined by the onset and departure dates mentioned in the travel contract or voucher. 7th RIGHTS AND OBLIGATIONS OF THE CUSTOMER 7.1 The basic rights of the customer are: 7.1.1 The right to additional information not listed in the catalog. 7.1.2 The right to data protection, which is stated in the travel contract and other documents to unauthorized persons 7.1.3 The right to proper provision of the prescribed range and quality of services 7.1.4 The right to be informed about any changes to the scope of services 7.1.5 The right to cancel your participation in the withdrawal from the travel contract as provided in these General Terms and Conditions 7.1.6 The right writing HOTEL BERG Ltd. at least 2 working days prior to the tour name alternate in the event that notification is also agreement with the terms of new subscriber Travel Contract. 7.2 The basic responsibilities of the customer include: 7.2.1 Basic duties that are listed in the individual sections of the General terms and conditions (payment, trip, age, travel documents, etc.) 7.2.2 Provide HOTEL BERG Ltd. cooperation, which is necessary for the proper provision of security and services, in particular the full and correct completion of the travel contract, the required forms and submit the required documents. For customers with health problems, it is desirable to draw attention to health issues, such as disability status, blind, greater mobility problems, diabetes, after infarct status, postoperative status, chronic asthma, epilepsy or other major medical conditions. Unless HOTEL BERG sro timely and informed in advance (preferably through a travel contract) can not later claim facts that could be significantly affected if it was communicated to the real health condition of the client. It is therefore not in the case of the problem is to apply discount. Information and data about the health of the client are protected by the law on the protection of personal data and HOTELBRG Ltd. is obligated to respect and observe 7.2.3 Pay eventual damage caused to the hotel 7.2.4 Refrain from conduct that could hamper, threaten or harm other participants 7.2.5 Following the instructions, follow the regulations (customs, immigration, security, health, environmental, archaeological, etc.) and regulations of the country, respectively. in place or building. 8th These services CANCELLATION OF A HOTEL BERG Ltd. 8.1 It is the realization of the trip specifically made difficult due to unexpected circumstances such as: accident, accident event, war, earthquake, riots, strikes associated with mob violence, or would otherwise endanger the safety, health and life 8.2 In all the above cases will offer HOTEL BERG Ltd. another term customer or the customer will receive a full refund for contracted services back promptly and without undue delay. 8.3 In the event of infringement or serious disruption General housing conditions is HOTEL BERG Ltd. entitled to the customer from the trip report, and this loses the services and thereby entitled to compensation for unused services. 9th TOUR CANCELLATION BY CUSTOMER 9.1 The customer has the right at any time prior to departure to cancel the contractual relationship established mandatory login (withdrawal). When withdrawal occurs HOTEL BERG Ltd. entitled to a contractual penalty (cancellation fees). The contractual relationship is canceled and the stay is canceled on the date when the customer delivers to headquarters HOTERLU BERG Ltd. written notice. Relationship canceled and participation in the trip up to the day when even delivered a written notice to the customer, the content is explicit request to cancel his stay. 9.2 Penalties for cancellation 9.2.1 Within 30 days before arrival - 0% of the basic price of the stay 9.2.2 Within 15 days before arrival - 30% of the basic price of the stay 9.2.3 15-2 days or less prior to arrival - 50% of the basic price of the stay 9.2.4 two days or less before arrival - 100% of the basic price of the stay 9.2.5 premature departure against the order - 100% payment of accomodation 10th CHANGES IN RESERVATION 10.1 Change of a booking by the customer will be made in the event that this change can be implemented, for a flat fee of 300 CZK per person. It is to change the date, name, 10.2 If the customer has booked stay before promotional events, which reduced the price of its already selected trip, the customer no longer has the right to the lower promotional price, or. to cancel this stay to rebook the same residence but already at a reduced price. HOTEL BERG Ltd. in this case will not be given to any client attempts this circumstance other way around it. 11th COMPLAINT 11.1 Consumer Protection Act č.634/1992 Coll., Specifically § 13 - Application of liability for defective products and services. Once the client advertises a service / services at HOTEL BERG Ltd., launches this Act complaints. Rejecting customer hereby agrees that any facts that indicate in its Complaint logs or in his complaint-the complaint or elsewhere, will be placed in accordance with the true facts. 11.2 Law č.634/1992 Coll., Section 13, quote: Seller shall duly inform consumers about the scope, terms and conditions of liability for defective products and services, including the terms of exercise of conflict with the contract together with information on where to a claim, and the implementation of warranty repairs. End of quote. 11.3 rejecting customer hereby agrees that any facts that indicate in its Complaint logs or in your claim or complaint or elsewhere (www, mass media, state authorities, etc.) will be placed in accordance with the true facts. 11.4 If the complaint is found to be justified (to be recognized), so the claim investigation costs borne in full HOTEL BERG Ltd. Rejecting the customer agrees to be claim only those facts deemed essential and to avoid any exaggeration, purpose, slant or unjustified adding facts and claimed that in order to achieve any unauthorized moral or financial benefits. 11.5 rejecting customer acknowledges that his claim can only be used at the reception BERG during your stay 11.6 If one of the parties need to communicate during the complaint procedure, it is appropriate to mutual intercourse took place in written form. Oral or telephone communications between the parties shall be permitted only in exceptional circumstances. Oral or telephone communications client reaches quicker processing your claim. Evidentiary material must always be delivered in writing or. photo e-mail. 11.7 The services are complaining of form - Complaints protocol. Worker reception on request form must submit the Complaint Protocol reklamujícímu customers. If there is no form Complaints protocol, it is possible to write a complaint to the paper, which must have all the requisites but the Complaint Protocol: name, whom it is intended, claimant name, recording date, defects claimed by the client, the client signature, the signature of the person receiving- reception, etc. The subjective impression of the claimant for actual customer complaint is not substantial. Are essential for complaint only objectively documented and traceable facts, otherwise you can not claim to recognize. Also claimant client must be aware that the feelings and stories of other participants experienced the same accommodation, not for his own claim substantial and should not be taken into account when dealing with complaints. 8.11 Mass claims without full powers law does not allow. 11.9 If the complaint is accepted, the financial compensation is always traceable and slip it over the Czech Post. If the agreement of both parties in question, it is possible to convert this financial transaction through bank wire intercourse house. 11.10 If the customer fails to own the blame for any shortcomings on the complaint noted, is not entitled to a discount. 11.11 If HOTEL BERG Ltd. customer complaint handled by the deadline of 30 days from the date of filing of the complaint and the customer re-claimed by others, hence additional (new) defects services, tour organizer will consider this claim have been disposed of and may no longer respond to these additional services claimed. 11.12 In the other, the provisions of generally binding legal regulations, in particular the Civil Code, the Commercial Code and the Law on Consumer Protection. 12th INSURANCE 12.1 HOTEL BERG Ltd. the insurance of the real estate and insurance arising from operations. 12.2 Part of the accommodation is not comprehensive travel insurance, clients customer takes note of the consequences resulting from any failure to conclude insurance. 12.3 Part of the accommodation is not any insurance cancellations of accommodation and services. 13 LIMITATION 13.1 We are a non-smoking hotel with distinctly defined areas for smokers. 14th OTHER CONDITIONS 14.1.1 Service and Support About all the services offered at the HOTEL BERG, Ltd. Desk to speak at least one foreign language. The range of activities and services provided by the hotel for free or for a fee is currently listed in the hotel reception. This may vary according to the season. The level and speed of service provided by the hotel staff (waiters, bartenders, receptionists, cleaners, auxiliary workers, etc.) and other devices are based on local customs and mentality of the population, often with a very friendly and pleasant attitude. 14.1.2 Because the hotel management has concluded contracts with individual clients, but also with travel agencies, not the hotel management (director, manager, reception staff, etc.), be obliged to confess or receive complaints of clients CK. 14.1.3 The right to cancel a tour (withdrawal) If HOTEL BERG Ltd. deposit paid to stay, agreed payment and will be paid this supplement for the stay, the hotel BERG Ltd. may withdraw from the contract and charge in accordance with Article 9 of these General Terms and Conditions cancellation. If not paid the full amount (no written agreement), especially for trips at the last minute, Last Minute, Last Moment, etc., may be staying customer canceled. The cancellation of the tour will be at Berg sro customer always in writing, preferably by e-mail or registered mail. 14.1.4. The customer also has the right to withdraw from the provision of things until the service. This withdrawal penalty applies under the Agreement in Article II. With Agreement about things all correspondence is conducted with the customer. 14.2 Hygiene 14.2.1 Customers HOTEL BERG Ltd. are obliged to observe basic hygiene habits. 14.2.2 Customers who complain of poor hygiene in the hotel or on vacation is to affect intestinal and digestive problems may not require HOTEL BERG Ltd. any financial compensation if the government proves that eating or hygiene was at fault for the device. 14.2.3 If there is room in the accommodation facility hygiene deficiencies, then the client has to submit a complaint in writing immediately to the reception in order to correct the defects, respectively. If this is not hygienic defect rectified immediately, then deal with all the changing rooms at the property. 14.2.4 Accommodation facilities are required to periodically change the bed-clothes, the environmental measures and savings rather than compliance with periodic exchanges, required active cooperation with hotel clients. Shortcomings in the hotel room or other accommodation facilities can thus be avoided so that the client request at the reception. In the case of dirty towels on the cool floor, you give it clear that you wish to exchange. In case of contact reception linen. Bed linen will be changed according to the valid price list. Bed linen is changed when changing client and for long stays in 1 x week. Continuous cleaning starts at 11 am and runs progressively in all rooms and suites. In case of poor cleaning complaint shall be immediately Desk and insist on proper cleaning or failure to toilet paper. Any defective or poorly tidy bathroom urgujte also turn to the guide-delegate or directly at the reception. 14.3 Accommodation 14.3.1 Provided accommodation services correspond to the description in the catalog and even the Internet offer. Period before and after the main season brings next advantageous prices and the fact that some devices have changed the operating time or are not in operation. It may therefore be restricted offers both hotel itself, as well as services in the neighborhood, compared to offerings in promotional materials. In the case of the visit (7-22 hours) another person who is not a hotel guest, the hotel entrance is only permitted to submit a valid identity document, in another case, it may be accepted only in public areas. In violation of the conditions and the time will be charged as a guest of another person in the room. At 10:00 p.m. to 7:00 pm, guests are asked to observe the silence of the night. Hotel guests are asked to observe the smoking / non-smoking areas. All rooms are non-smoking. For security reasons it is not allowed to use their own appliances. Exceptions are razors, hair dryers, curling irons, radio and personal computer. For the use of authorized appliances guest is responsible and liable for any damage caused by their use. Guests are asked to do not move any equipment and did not make any interference in the mains. It is not allowed to leave children unattended adults in the room, or other areas. Parents are responsible for their children's safety. When leaving the room the guest is obliged to close water taps, turn off the lights, turn off the TV, close the window. 14.3.2 Differences rooms are set in the categorization of the difference in comfort and size. Equipment, size and location of the rooms (even the same category) are not always the same. It should be noted that if you choose eg double room with one or two extra beds, expect a lower level of comfort, ie with limited space in a double room. 14.3.3 All rooms have bathrooms at the onset of soap, shampoo, body and head. In addition, a towel and a bath towel after one piece per person. Clock can be picked up at the reception against signature client. In the case of non-robe back to the hotel reception, the client will be charged according to the valid price list. 14.3.4 The minibar in the rooms is not possible to store your own food, or food brought in from a restaurant, but only such as drinks and drugs. The possible lockout and shutdown minibars ask at reception, use a mini fridge is a paid service. 14.3.5 The hotel rooms can not be brought to consume food and liquids or alcohol from home or purchased and brought food and fluid or alcohol on the street. To establish this, the client must be at the hotel's facilities count with annoying random checks by the hotel. The hotel is kept rigorously and found food, fluids or alcohol immediately from a hotel room destroyed without compensation, see section Food & Beverages. 14.3.6 Allocation of rooms is always room to a particular order, except for the discount and mass events and tours at the last minute, which assigns a delegate, a leading group trips. For discount tours and trips at the last minute the client is not entitled to levy room, that he is assigned. Individual rooms are illustrated and described in detail on the website. 14.3.7 According to international convention, guests must leave the room the day of departure until 1100 hours - check out, the possibility of moving the date of arrival is the earliest after 14 hour - check-in. Early arrival or late departure warranting prolonged use rooms. If the hotel allows extended use rooms free, it does not automatically qualify for free meals at the hotel. Luggage room-designed reception room where guests can store their luggage is not possible. 14.3.8 The hotel evening programs for adults are crash, according to the demand currently manages hotel. 14.3.9 Other nationality, religion or mentality or other communicative language other clients living in the same hotel as the client itself, is no reason for complaints. HOTEL BERG Ltd. fundamentally dissociates itself from all kinds of discriminatory or xenophobic attempts any client. 14th Third 10 Room 099 is adapted for the disabled, please note that this room is no hallway and in the communication path of movement of personnel and supplies. We can not exclude noise and thus any claims. 14th Third 11 small Cots are charged according to the valid price list. It is necessary in advance to inform the reception if the bed free in the desired date and whether the candidate room to install. 14.4 Air Conditioning and Heating 14.4.1Topení is controlled centrally and its turned on or off in terms of time and length, is entirely dependent the decision of the hotel management. The client has the option on the digital display room thermostat to adjust the temperature in the range of reception. Underfloor heating in bathrooms is controlled from Reception. Towel Ladders are electrically heated and the client adjusted to control the desired time. 14.4.2 Clients can order portable air conditioner according to the valid price list. Priority is assigned to clients who order when ordering the stay. If the air conditioner stops working, you must immediately report the defect at the reception, in case of failure is not entitled to a replacement room. Where the description given at individual air conditioning, operations, customer regulates itself. It is not permitted to move air conditioning, exhale warm exhaust air is connected to the drain pipe and also the exhaust pipe. Used air is noisy, but the duty at that noise in the hygiene standards. These facts do not justify the complaint client whose objective is to obtain discounts on the cost of travel. 14.5 Food and Beverage 14.5.1 Breakfast buffet (buffet breakfast) is a self-service free choice of cereal, jam, cheese hot or cold meats, pastries, limited range of hot and cold beverages. In a limited number of clients are offered a buffet breakfast with hot and cold dishes as part of the service is offered with a choice from the breakfast menu. Hot breakfast drinks are standard from the breakfast machine. Coffee on request from the A La Carte are responsible for covering 14.5.2 Drinks with meals are not included in the price 14.5.3 Menus, daily menu, lunch menu, the hotel changed according to seasonal conditions 14.5.4 It is unacceptable, especially in catering and buffet catering, take with you anything from restaurants outside the designated areas of the hotel. The same applies to any liquid. It is also forbidden to take food and drink purchased outside the room by the hotel. In these cases, the client must prepare for trouble from the hotel, the tolerance of the hotel would not expect. 14.5.5 half board: Breakfast is buffet style - Brining 730-1030. Dinner buffet at breakfast menus selected from the evening menu - administration from 1830 to 2130. 14.5.6 For safety and hygiene reasons used sporadically and plastic utensils (eg a swimming pool for a coffee or alcohol - danger of stepping on broken glass), but also the actual restaurant and bar BERG, Ltd., or in bulk and children's events. 14.6 Beaches 14.6.1 The cleanliness of beaches is not liable, it can not affect, and is not a cause for complaint the client. 14.6.2 The purity of the water in the lake Hotel is not liable, he can not affect and is not cause for complaint the client. 14.6.3 For example, bad weather and high waves in the lake, which do not allow swimming in the lake Hotel is not liable and can not influence is not a reason for complaint client. 14.7 WELLNESS: Swimming pool, jacuzzi, sauna 14.7.1 The indoor pool is heated. Is used according to the time limits and conditions established hotel management. It is therefore to be expected that the pool may be for a period of time. For operation and use applies "the Regulations of traffic pool and saunas." 14.7.2 All pools, saunas and jacuzzis are subject to health checks, so it is up to them dosed the pool chemicals. Some pools are feeling this chemistry. This is not about any lack or poor service from the hotel. This is a regular chemical maintenance, pool and hot tub. In the event of non-compliance with the hygienic standard operations and in case of indiscipline hygienic hotel clients are obliged to supply these procedures out of service until the results of the corresponding control. During shutdown of some operations not paying guest for wellness discount. 14.7.3 Prohibitions - The pool is a restricted intake of food and drink (excluded. Serving drinks from the hotel's restaurant, plastic) - No jumping into the pool - If the client intestinal and digestive problems, these clients is prohibited bathing in the pool. (The pool water is chemically treated, the client intestinal infection spreads around to other visitors to the pool). - No access to the swimming pool, whirlpool and saunas intoxicated persons. - Disabled access to the hot tub for children under 12 years of age, children older than 12 years and only under the supervision of parents present. - Entrance to the sauna to children under 12 years only under the supervision and the presence of parents, progress and behavior of clients in the area of saunas is modified guidelines in place saunas. - No pets entering into the sauna and swimming pool. 14.7.4. Observe personnel, persons aged under 18 years must be supervised by a responsible adult person. Visitors should not bother the pool noise and splashing other customers and thereby disturb their stay. In violation of the offender will be ordered to the area outside the pool. 14.7.5 When visiting FITNESS care of the Operating instructions and sports service hotel. When any ambiguity of using machines file a request at the reception. 14.7.6 When visiting the Children's Playground care of the Operating sports: Going into the sports visitor agrees to comply with the Operating Order! Each visitor is obliged to follow sports this operating procedure and follow the instructions of the authorized persons of the operator. Anyone who violates the order, it may be from sports involving police escorted from leaving the sport in a voluntary and challenges managers. The game and activities for children under 6 years old is allowed only under the supervision of a person of age!